Refund and Returns Policy
Thank you for shopping with strike-dip.com. I want you to be happy with your order. Please read this Refunds & Returns Policy carefully before making a purchase.
Many of my products are printed or produced on demand specifically after an order is placed. I may also sell downloadable or digital products. Because of the nature of these products, my return and refund process may differ from that of retailers selling pre-stocked goods.
Downloadable and Digital Goods
Certain products may be supplied digitally, including downloadable artwork, digital files, templates, designs, documents, printables, or other digital content.
Due to the nature of digital products, downloadable and digital goods are non-refundable once the download, delivery, or access to the digital content has begun.
By purchasing digital content and requesting or agreeing to receive immediate access to it, you acknowledge that delivery may begin immediately and that you may lose your right to cancel the purchase once delivery or access has begun.
If a digital product is defective, corrupted, materially different from its description, or you are unable to access it because of an issue on my side, please contact me at info@strike-dip.com. I will investigate the issue and provide an appropriate solution.
I do not provide refunds for digital products because you changed your mind, purchased the wrong item, no longer require the product, or lack the software, equipment, or technical knowledge necessary to use it.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact me at info@strike-dip.com as soon as reasonably possible after receiving it.
Please provide:
- your order number;
- a description of the problem; and
- clear photographs showing the product and the issue.
After reviewing the issue, I may offer a replacement, repair, refund, or another appropriate solution.
Please do not return a damaged or defective product before contacting me unless I specifically ask you to do so.
Change-of-Mind Returns
For eligible products, customers have 14 days to exercise their right to change their mind.
The 14-day period begins on the day you receive the goods.
To request a change-of-mind return, you must contact me at info@strike-dip.com within 14 days of receiving your order and provide your order number and details of the product you wish to return.
After the 14-day change-of-mind period has expired, I do not accept change-of-mind returns or provide refunds for change of mind.
Returned products must be:
- unused;
- in their original condition;
- free from damage, stains, odours, or signs of unnecessary use or handling; and
- returned with their original packaging where reasonably possible.
Downloadable and digital goods are subject to the separate conditions in Section 1.
Customers are responsible for the cost of returning products due to a change of mind.
The customer is responsible for the returned goods until they are received by me. I therefore recommend using a tracked or otherwise verifiable delivery service and keeping proof of postage.
This 14-day policy does not affect your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise non-conforming.
Returns Process
Before sending a product back, please contact me at info@strike-dip.com and include your order number and reason for requesting the return.
If your return is approved, I will provide instructions regarding where and how the product should be returned, if a physical return is required.
Do not send products directly to the manufacturer, printer, fulfilment partner, or an address shown on the parcel without first contacting me. Returns sent without authorisation may not reach me or be capable of being processed.
Refunds
When a refund is approved, it will normally be issued to the original payment method.
For returned physical goods, I may withhold the refund until I have received the goods back or until you provide evidence that you have sent the goods back.
Evidence of return may include a valid postal receipt, shipping confirmation, tracking information, or other reasonable proof showing that the goods have been sent to the return address provided by me.
Once I have received the returned goods or acceptable evidence that the goods have been sent back, whichever occurs first, I will process the refund.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges and return shipping charges may be non-refundable for voluntary change-of-mind returns.
Delivery Issues, Lost Orders and Returns to Sender
If your order has not arrived within the expected delivery period, please contact me at info@strike-dip.com. I will review the shipment information and, where appropriate, contact the delivery or fulfilment provider. If an order is confirmed as lost, I will arrange an appropriate solution, which may include a replacement or refund.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered or is returned to the sender because an incorrect or incomplete address was provided, failed delivery attempts were made, the parcel was refused, or the parcel was not collected, please contact me as soon as possible. I will review the circumstances and advise you of the available options.
Additional production, reproduction, or shipping costs may apply before the order is resent where the delivery or return resulted from an incorrect address, failure to collect the parcel, refusal of delivery, or another circumstance for which the customer is responsible.
This does not apply where the delivery problem was caused by me, my fulfilment provider, or the carrier rather than information or actions attributable to the customer.
Cancellations
Because print-on-demand products may enter production shortly after an order is submitted, please contact me immediately if you wish to cancel or change an order.
I cannot guarantee that an order can be changed or cancelled once production has started.
For downloadable or digital products, cancellation rights end once digital delivery or access has begun and the required consent and acknowledgement have been provided.
Contact Me
For questions, returns, damaged products, digital product issues, or refund requests, please contact me:
Email: info@strike-dip.com
Please include your order number whenever contacting me about an existing order.